Return & Refund Policy

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition in which you received it.
• Be unworn, unused, and unwashed.
• Have all original tags and labels attached.
• Be in its original packaging.
• Include the receipt or other valid proof of purchase.

To initiate a return, please contact us at support@shizwm.com within 7 days of receiving your order.

Please note that returns must be sent to:

Amlaiguri, Titaguri Part 1, J.D. Road, Kokrajhar

Do not send any item back without first contacting us and receiving return instructions. Unauthorized returns will not be accepted.

If your return request is approved, we will provide you with the necessary return shipping instructions and, where applicable, a return shipping label.

For any questions regarding returns, please contact us at support@shizwm.com.

Damaged, Defective, or Incorrect Items

Please carefully inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us immediately so we can assess the issue and provide an appropriate resolution.

Video Proof Requirement

For claims involving damaged, defective, missing, or incorrect items, we may require clear video evidence of the package being opened.

To help us process your claim:

• Record a continuous, unedited video while opening the package.
• Make sure the shipping package, shipping label, and product are clearly visible in the video.
• Do not cut, pause, or edit the video while opening the package.
• If the product is damaged or defective, clearly show the issue in the video.
• Please keep the original packaging until your claim has been resolved.

Claims without sufficient video evidence may not be eligible for replacement or refund.

Please contact us as soon as possible after delivery if you notice any damage, defect, or incorrect item.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants.
• Custom-made, personalized, or specially ordered products.
• Personal care and beauty products.
• Hazardous materials, flammable liquids, or gases.
• Sale or clearance items.
• Gift cards.

If you are unsure whether your item is eligible for return, please contact us at support@shizwm.com before sending it back.

Exchanges

If you would like to exchange an item for a different size, color, or product, the fastest way is to return the original item (subject to our return eligibility requirements) and place a new order for the item you want.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be refunded to your original payment method within 7-10 business days.

Please note that your bank, credit card provider, or payment service may require additional time to process and reflect the refund in your account.

If you have not received your refund within 7 business days after your refund has been approved, please contact us at:

Phone: +91 9180213315
Email: info@shizwm.com

We reserve the right to reject returns that do not meet the conditions outlined in this policy.