Privacy policy

Privacy Policy

Last Updated: August 29, 2026

The ShiZwm Co. (“we,” “us,” “our”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide our customers with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide and operate the Services.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect and process the following categories of personal information:

Contact Information

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment and Financial Information

When you make a purchase, payment-related information may include:

  • Payment card information

  • Credit or debit card details

  • Financial account information

  • Transaction details

  • Payment method

  • Payment confirmation and related payment information

Payment information may be processed by third-party payment providers. We generally do not directly store your complete payment card details.

Account Information

If you create an account with us, we may collect:

  • Username

  • Password

  • Account preferences

  • Account settings

  • Other information associated with your account

Transaction Information

We may collect information relating to your interactions with our store, including:

  • Products you view

  • Products added to your cart or wishlist

  • Products purchased

  • Returns, refunds, exchanges, or cancellations

  • Order history

  • Other transaction-related information

Communications

When you contact us, we may collect the information you provide, including messages, inquiries, feedback, or other communications submitted through email, customer support, or other communication channels.

Device and Technical Information

When you access our website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network connection information

  • Unique device identifiers

  • Website access information

Usage Information

We may collect information about how you interact with our Services, including:

  • Pages or products viewed

  • Links clicked

  • Browsing activity

  • Date and time of interactions

  • Other information regarding your use of our website

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information when you:

  • Create an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Submit a review or feedback

  • Complete forms on our website

  • Otherwise provide information to us

Automatically Through Our Services

Certain information may be collected automatically when you browse or use our website through cookies, pixels, log files, and similar technologies.

From Service Providers

We may receive information from service providers who assist us with services such as payment processing, website functionality, analytics, shipping, fulfillment, customer support, and other business operations.

From Partners and Third Parties

We may receive information from business partners, advertising partners, social media platforms, or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Manage returns, refunds, and exchanges

  • Maintain customer accounts

  • Remember your preferences

  • Provide customer support

  • Process product reviews

  • Personalize your shopping experience

  • Recommend products that may be relevant to you

  • Improve our website, products, and Services

Marketing and Advertising

Where permitted by applicable law and in accordance with your preferences, we may use your information to:

  • Send promotional emails or messages

  • Send information about products, offers, and promotions

  • Display advertisements that may be relevant to your interests

  • Measure the effectiveness of marketing campaigns

  • Provide personalized advertising through third-party advertising services

You may opt out of promotional communications at any time by using the unsubscribe option provided in our marketing communications.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and Services

  • Authenticate accounts

  • Detect and prevent fraudulent transactions

  • Investigate suspicious or unauthorized activity

  • Protect our customers and business

  • Maintain the security and integrity of our Services

If you create an account, you are responsible for keeping your login credentials confidential. We recommend that you do not share your username, password, or other account information with anyone.

Communicating With You

We may use your information to:

  • Respond to customer inquiries

  • Provide customer service

  • Send order-related communications

  • Provide shipping and delivery updates

  • Communicate regarding returns, refunds, or exchanges

  • Maintain our relationship with you

Legal and Compliance Purposes

We may use or disclose personal information where necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Respond to legal processes or requests

  • Investigate potential violations of our policies

  • Enforce our Terms of Service

  • Protect our legal rights and interests

4. How We Share Personal Information

We may share your personal information with third parties where necessary to operate our business and provide our Services.

These parties may include:

Shopify and Service Providers

We may share information with Shopify and other service providers that assist us with:

  • Website hosting and technology

  • Payment processing

  • Data analytics

  • Customer support

  • Cloud storage

  • Order fulfillment

  • Shipping and delivery

  • Fraud prevention

  • Marketing and advertising

These service providers may process your information on our behalf and may be located in countries other than your own.

Marketing and Advertising Partners

Where permitted by applicable law, we may share certain information with advertising and marketing partners to help us provide relevant advertising and measure advertising performance.

These third parties may process information according to their own privacy policies.

When You Request or Authorize Us To

We may disclose information when you specifically request or authorize us to do so, including when you use third-party services, social media features, or other integrations.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal and Safety Reasons

We may disclose personal information when reasonably necessary to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce our policies

  • Protect our rights and property

  • Protect the safety of our customers or others

  • Detect or prevent fraud or unlawful activity

5. Shopify and Third-Party Services

Our Services are hosted and powered by Shopify.

Shopify may collect and process personal information relating to your access to and use of our Services in order to provide, maintain, secure, and improve its services.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside your country of residence.

Shopify may also process information in accordance with its own privacy practices and policies.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • Operate and secure our website

  • Remember your preferences

  • Understand how visitors use our website

  • Analyze website traffic and performance

  • Improve the shopping experience

  • Personalize content and advertising

  • Measure marketing effectiveness

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

If you visit a third-party website through a link on our Services, we recommend reviewing that website’s privacy policy and terms before providing any personal information.

Any information you provide on public or third-party platforms, including social media platforms, may be visible to other users and may be subject to the privacy policies of those platforms.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children who are below the applicable age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review the matter and take appropriate action where required by applicable law.

9. Security and Retention of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our Services

  • Processing and maintaining orders

  • Maintaining customer accounts

  • Complying with legal and regulatory obligations

  • Resolving disputes

  • Preventing fraud

  • Enforcing our agreements and policies

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to the personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of your personal information, subject to applicable legal requirements and exceptions.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a structured and commonly used format or request that it be transferred to another organization.

Marketing Preferences

You can unsubscribe from promotional emails or marketing communications at any time by using the unsubscribe option included in those communications.

Please note that even if you opt out of marketing communications, we may still send you necessary non-promotional communications, such as order confirmations, shipping updates, account-related messages, or information regarding transactions you have made with us.

To exercise applicable privacy rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

11. Complaints and Privacy Concerns

If you have a concern, question, or complaint regarding how we handle your personal information, please contact us using the details below.

We will review and respond to your concern within a reasonable period and in accordance with applicable law.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection or privacy authority in your jurisdiction.

12. International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are carried out in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any applicable privacy rights, you can contact us at:

The ShiZwm Co.
Amlaiguri, Titaguri Part 1, J.D. Road
Kokrajhar, Assam – 783370
India

Email: info@shizwm.com
Phone: +91 918 021 3315

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.